{"id":2360,"date":"2022-01-19T11:33:16","date_gmt":"2022-01-19T11:33:16","guid":{"rendered":"https:\/\/arzhost.com\/blogs\/?p=2360"},"modified":"2025-09-11T14:35:45","modified_gmt":"2025-09-11T09:35:45","slug":"filezilla-stuck-on-retrieving-directory-listing","status":"publish","type":"post","link":"https:\/\/arzhost.com\/blogs\/filezilla-stuck-on-retrieving-directory-listing\/","title":{"rendered":"How to Fix FileZilla Stuck on Retrieving Directory Listing"},"content":{"rendered":"<p><span style=\"color: #000000;\">This mix-up is caused by the horrible settings in the FTP server misconfiguration of the FTP client. When easy mode setting injures and significantly more.<\/span><\/p>\n<p><span style=\"color: #000000;\">That is the explanation, around here at <a style=\"color: #000000;\" href=\"https:\/\/www.arzhost.com\/\"><strong>ARZHOST<\/strong><\/a>, we consistently get requests from our customers to address errors like &#8220;<a href=\"https:\/\/en.wikipedia.org\/wiki\/FileZilla\" target=\"_blank\" rel=\"noopener\">FileZilla<\/a> Stuck on Retrieving Directory Listing&#8221; as a part of our Server Management Services.<\/span><\/p>\n<p><span style=\"color: #000000;\">Today here at arzhost.com, we&#8217;ll see how our Hosting Experts Planners fixed the issue for our customers.<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/arzhost.com\/blogs\/filezilla-stuck-on-retrieving-directory-listing\/#What_is_the_%E2%80%9D_FileZilla_Stuck_on_Retrieving_Directory_Listing%E2%80%9D_error\" >What is the &#8221; FileZilla Stuck on Retrieving Directory Listing&#8221; error?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/arzhost.com\/blogs\/filezilla-stuck-on-retrieving-directory-listing\/#What_Causes_the_Failed_to_Retrieve_Directory_Listing_Error_on_FileZilla\" >What Causes the Failed to Retrieve Directory Listing Error on FileZilla?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/arzhost.com\/blogs\/filezilla-stuck-on-retrieving-directory-listing\/#Top_4_Reasons_and_Deals_with_Fix_it\" >Top 4 Reasons and Deals with Fix it.<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/arzhost.com\/blogs\/filezilla-stuck-on-retrieving-directory-listing\/#1_Wrong_encryption_settings_in_FTP_client\" >1: Wrong encryption settings in FTP client<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/arzhost.com\/blogs\/filezilla-stuck-on-retrieving-directory-listing\/#2_Issue_with_Passive_mode\" >2: Issue with Passive mode<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/arzhost.com\/blogs\/filezilla-stuck-on-retrieving-directory-listing\/#3_Missing_reserved_port_reach_in_FTP_server\" >3: Missing reserved port reach in FTP server<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/arzhost.com\/blogs\/filezilla-stuck-on-retrieving-directory-listing\/#4_Lacking_Port_reach_in_firewall_settings\" >4: Lacking Port reach in firewall settings<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/arzhost.com\/blogs\/filezilla-stuck-on-retrieving-directory-listing\/#Termination\" >Termination<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"What_is_the_%E2%80%9D_FileZilla_Stuck_on_Retrieving_Directory_Listing%E2%80%9D_error\"><\/span><span style=\"color: #000000;\"><strong>What is the &#8221; FileZilla Stuck on Retrieving Directory Listing&#8221; error?<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"color: #000000;\">This slip-up &#8220;FileZilla Stuck on Retrieving Directory Listing&#8221; suggests that the customer couldn&#8217;t get to the records from the FTP server.<\/span><\/p>\n<p><span style=\"color: #000000;\"><u>Customers experience an error message like this.<\/u><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><code>Error: Failed to recuperate list posting<\/code><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">As of now, could we see the clarifications behind the error and the true response to fix it.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_Causes_the_Failed_to_Retrieve_Directory_Listing_Error_on_FileZilla\"><\/span><span style=\"color: #000000;\"><strong>What Causes the Failed to Retrieve Directory Listing Error on FileZilla?<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"color: #000000;\">Directly following getting different reports from various customers. <strong>&#8220;FileZilla Stuck on Retrieving Directory Listing&#8221;<\/strong> we decided to inspect the issue and imagined a lot of plans that killed it for most of our customers. Similarly, we examined the reasons due to which this issue is set off and recorded undeniably the most ordinary ones under.<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><strong><u>Windows Firewall:<\/u><\/strong> In many cases, the FileZilla server worked locally yet not in a good way. Whenever a connection try was made locally this error was set off. &#8220;FileZilla Stuck on Retrieving Directory Listing&#8221; This error is set off because FileZilla&#8217;s connection was being blocked by the Windows Firewall.<\/span><\/li>\n<li><span style=\"color: #000000;\"><code>Despite the way that the unique case for a particular port might be incorporated into the Firewall, it uses a <strong>\"Latent Mode\"<\/strong> to send and get archives. This is done on random TCP ports. Accordingly, these ports are upset by the Firewall and this error is set off.<\/code><\/span><\/li>\n<li><span style=\"color: #000000;\"><strong><u>Encryption:<\/u><\/strong> There are a couple of sorts of connection encryptions that you can use while trying to interact with the server.<\/span><\/li>\n<li><span style=\"color: #000000;\"><code>Yet some are more secure than the others they can reliably cause issues even with the bona fide relationship by holding the relationship back from being set up.<\/code><\/span><\/li>\n<li><a href=\"https:\/\/arzhost.com\/blogs\/wp-content\/uploads\/2025\/09\/dorectory-listing-error-on-filezilla.jpg\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone  wp-image-12962\" title=\"dorectory listing error on filezilla\" src=\"https:\/\/arzhost.com\/blogs\/wp-content\/uploads\/2025\/09\/dorectory-listing-error-on-filezilla-300x157.jpg\" alt=\"dorectory listing error on filezilla\" width=\"728\" height=\"381\" srcset=\"https:\/\/arzhost.com\/blogs\/wp-content\/uploads\/2025\/09\/dorectory-listing-error-on-filezilla-300x157.jpg 300w, https:\/\/arzhost.com\/blogs\/wp-content\/uploads\/2025\/09\/dorectory-listing-error-on-filezilla-1024x536.jpg 1024w, https:\/\/arzhost.com\/blogs\/wp-content\/uploads\/2025\/09\/dorectory-listing-error-on-filezilla-768x402.jpg 768w, https:\/\/arzhost.com\/blogs\/wp-content\/uploads\/2025\/09\/dorectory-listing-error-on-filezilla.jpg 1200w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/a><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">Since you have a central perception of the possibility of the issue. We will progress forward towards the plans. &#8220;FileZilla Fixed on Recovering Directory List&#8221;\u00a0Try to complete these in a specific manner where they are familiar with avoiding struggles.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Top_4_Reasons_and_Deals_with_Fix_it\"><\/span><span style=\"color: #000000;\"><strong>Top 4 Reasons and Deals with Fix it.<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"color: #000000;\">Here at arzhost.com, we have the best 4 clarifications behind this error to occur and &#8220;FileZilla Stuck on Retrieving Directory Listing&#8221; how we research it.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Wrong_encryption_settings_in_FTP_client\"><\/span><span style=\"color: #000000;\"><strong>1: Wrong encryption settings in FTP client<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"color: #000000;\"><u>For instance, in FileZilla, when you communicate with an FTP server. You will see something like this<\/u><strong><u>:<\/u><\/strong><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><code>Response: 227 Entering Passive Mode (11,22,33,44,167,111)<\/code><\/span><\/li>\n<li><span style=\"color: #000000;\"><code>Request: MLSD<\/code><\/span><\/li>\n<li><span style=\"color: #000000;\"><code>Error: Connection composed out<\/code><\/span><\/li>\n<li><span style=\"color: #000000;\"><code>Error: Failed to recuperate list posting<\/code><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">&#8220;FileZilla Stuck on Retrieving Directory Listing&#8221; This happens when encryption is set to &#8220;Use clear FTP over TLS if open&#8221; in FTP client settings.<\/span><\/p>\n<p><span style=\"color: #000000;\"><u>Consequently, we changed the encryption to &#8220;simply use plain FTP&#8221; by executing the under advances<\/u><strong><u>:<\/u><\/strong><\/span><\/p>\n<ol>\n<li><span style=\"color: #000000;\">Regardless, we click on the File menu and pick Site Manager.<\/span><\/li>\n<li><span style=\"color: #000000;\">Then, add Host and change Encryption to simply use plain FTP.<\/span><\/li>\n<li><span style=\"color: #000000;\">Also, change the Logon Type to Normal and enter Username and Password.<\/span><\/li>\n<li><span style=\"color: #000000;\">Finally, click Connect to continue.<\/span><\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"2_Issue_with_Passive_mode\"><\/span><span style=\"color: #000000;\"><strong>2: Issue with Passive mode<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"color: #000000;\">FTP works in both dynamic and inert mode. As per usual, FTP clients like FileZilla, CuteFTP includes cold as move mode.<\/span><\/p>\n<p><span style=\"color: #000000;\"><u>However, once in a while, you may get an error like &#8220;FileZilla Stuck on Retrieving Directory Listing&#8221; in cold mode. Then, the effort to change the default move mode simply by doing the means under:<\/u><\/span><\/p>\n<ol>\n<li><span style=\"color: #000000;\">Go to Settings &gt; Edit and tap on Connection &gt; FTP and pick Active.<\/span><\/li>\n<li><span style=\"color: #000000;\">Then, under Active mode IP &gt; select Ask your operative structure for the external IP address.<\/span><\/li>\n<li><span style=\"color: #000000;\">Finally, under Passive mode,&gt; pick Fall back to dynamic mode and snap okay to save.<\/span><\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"3_Missing_reserved_port_reach_in_FTP_server\"><\/span><span style=\"color: #000000;\"><strong>3: Missing reserved port reach in FTP server<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"color: #000000;\">By far, in most of the cases &#8220;FileZilla Fixed on Recovering Directory List&#8221; \u00a0error happens when dormant port arrive at isn&#8217;t referred to as FTP server arrangement.<\/span><\/p>\n<p><a href=\"https:\/\/arzhost.com\/blogs\/wp-content\/uploads\/2025\/09\/missing-reserved-port-reach-in-ftp-server.jpg\"><img decoding=\"async\" class=\"alignnone  wp-image-12963\" title=\"missing reserved port reach in ftp server\" src=\"https:\/\/arzhost.com\/blogs\/wp-content\/uploads\/2025\/09\/missing-reserved-port-reach-in-ftp-server-300x157.jpg\" alt=\"missing reserved port reach in ftp server\" width=\"730\" height=\"382\" srcset=\"https:\/\/arzhost.com\/blogs\/wp-content\/uploads\/2025\/09\/missing-reserved-port-reach-in-ftp-server-300x157.jpg 300w, https:\/\/arzhost.com\/blogs\/wp-content\/uploads\/2025\/09\/missing-reserved-port-reach-in-ftp-server-1024x536.jpg 1024w, https:\/\/arzhost.com\/blogs\/wp-content\/uploads\/2025\/09\/missing-reserved-port-reach-in-ftp-server-768x402.jpg 768w, https:\/\/arzhost.com\/blogs\/wp-content\/uploads\/2025\/09\/missing-reserved-port-reach-in-ftp-server.jpg 1200w\" sizes=\"(max-width: 730px) 100vw, 730px\" \/><\/a><\/p>\n<p><span style=\"color: #000000;\"><strong><u>In cPanel for FTP servers like PureFTP. We play out the going with propels:<\/u><\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong><u>1:<\/u><\/strong><u> We sign in to the server through SSH.<\/u><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong><u>2:<\/u><\/strong><u> Open the\/var\/Cpanel\/conf\/PureFTP\/neighborhood archive and we add the section like:<\/u><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><code>ForcePassiveIP: X.X.X.X<\/code><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">We add these movements to the record since the FTP server exists behind the firewall.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong><u>3:<\/u><\/strong><u> Then, we change the server&#8217;s default idle port reach, by running the request.<\/u><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><code>resonation \"PassivePortRange: 49152 65534\" &gt;&gt;\/var\/cPanel\/conf\/PureFTP\/neighborhood<\/code><\/span><\/li>\n<li><span style=\"color: #000000;\"><code>\/user\/neighborhood\/cPanel\/scripts\/setup FTP server pure ftp\u2019d - - power<\/code><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><strong><u>4:<\/u><\/strong><u> Then, at that point, we plan the server to allow the separated port reach to go through the firewall.<\/u><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong><u>5:<\/u><\/strong><u> Finally, restart the PureFTP organization.<\/u><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><code>\/user\/neighborhood\/cPanel\/scripts\/setup FTP server pure ftp\u2019d - - power<\/code><\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"4_Lacking_Port_reach_in_firewall_settings\"><\/span><span style=\"color: #000000;\"><strong>4: Lacking Port reach in firewall settings<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"color: #000000;\">Routinely this error happens when a firewall blocks disconnected FTP ports. Along these lines, it achieves getting an error like &#8220;FileZilla Fixed on Recovering Directory List&#8221;.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong><u>We perform the going with steps to add the inert port reach to the firewall.<\/u><\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong><u>1:<\/u><\/strong><u> For firewalls like iptables, we open the, etc\/sysconfig\/iptables record in a substance chief:<\/u><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong><u>2:<\/u><\/strong><u> Then, add the part like:<\/u><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><code>iptables - I INPUT - p TCP - - dport 49152:65534 - j ACCEPT<\/code><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><strong><u>3:<\/u><\/strong><u> Finally, run the request to save:<\/u><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><code>organization iptables save<\/code><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">This is how we fix the mix-up like &#8220;FileZilla Stuck on Retrieving Directory Listing\u201d.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Termination\"><\/span><span style=\"color: #000000;\"><strong>Termination<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"color: #000000;\">Along these lines, the &#8220;FileZilla Stuck on Retrieving Directory Listing&#8221; screw-up can happen as a result of a misconfiguration in firewall settings, wrong confined port reach, and anything is possible from that point. Today at arzhost.com, we&#8217;ve discussed the super 4 clarifications behind this mistake and how our Hosting Experts Planners fixed them.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Read More<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/arzhost.com\/blogs\/filezilla-421-too-many-connections-from-this-ip\/\">FileZilla 421 too many connections from this IP<\/a><\/span><\/li>\n<li><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/arzhost.com\/blogs\/filezilla-critical-error-could-not-connect-to-server\/\">FileZilla critical error: could not connect to the server<\/a><\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>This mix-up is caused by the horrible settings in the FTP server misconfiguration of the FTP client. When easy mode setting injures and significantly more. That is the explanation, around here at ARZHOST, we consistently get requests from our customers to address errors like &#8220;FileZilla Stuck on Retrieving Directory Listing&#8221; as a part of our [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6753,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20,22,25,14,17,26,16,19],"tags":[],"table_tags":[],"class_list":["post-2360","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-e-mail","category-hosting","category-knowledge","category-news","category-security","category-server","category-tutorial","category-window"],"_links":{"self":[{"href":"https:\/\/arzhost.com\/blogs\/wp-json\/wp\/v2\/posts\/2360","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arzhost.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/arzhost.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/arzhost.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/arzhost.com\/blogs\/wp-json\/wp\/v2\/comments?post=2360"}],"version-history":[{"count":4,"href":"https:\/\/arzhost.com\/blogs\/wp-json\/wp\/v2\/posts\/2360\/revisions"}],"predecessor-version":[{"id":12964,"href":"https:\/\/arzhost.com\/blogs\/wp-json\/wp\/v2\/posts\/2360\/revisions\/12964"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/arzhost.com\/blogs\/wp-json\/wp\/v2\/media\/6753"}],"wp:attachment":[{"href":"https:\/\/arzhost.com\/blogs\/wp-json\/wp\/v2\/media?parent=2360"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/arzhost.com\/blogs\/wp-json\/wp\/v2\/categories?post=2360"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/arzhost.com\/blogs\/wp-json\/wp\/v2\/tags?post=2360"},{"taxonomy":"table_tags","embeddable":true,"href":"https:\/\/arzhost.com\/blogs\/wp-json\/wp\/v2\/table_tags?post=2360"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}